Refund Policy

30-Day Money-Back Guarantee

We stand behind everything we offer. If you are not completely satisfied with your subscription or purchase from Jellyfish Crudo Charbon, we will refund your payment in full within 30 days of your original purchase date.

What Is Covered

Our refund policy covers:

• Monthly and annual subscription fees
• Kitchen tools and equipment from our store
• Digital products and downloadable content
• Gift subscriptions and gift purchases

Subscription Refunds

Monthly Subscriptions

If you cancel your monthly subscription within 30 days of your first payment, we will refund the full amount. For subsequent monthly payments, refunds are available within 30 days of each billing date.

Annual Subscriptions

Annual subscribers can receive a full refund within 30 days of their initial payment. After 30 days, we will provide a prorated refund based on the unused portion of your subscription.

How Subscription Refunds Work

• Your access to premium content will end immediately upon refund
• Downloaded content may be revoked depending on the platform
• Refunds are processed to your original payment method
• Processing typically takes 3-5 business days

Physical Product Refunds

Kitchen Tools and Equipment

We accept returns on physical products within 30 days of delivery for a full refund, provided:

• Items are in original, unused condition
• Original packaging and materials are included
• Items show no signs of damage or wear
• All accessories and documentation are included

Return Process

1. Contact us at info@jellyfishcrudocharbon.com to initiate a return
2. We will provide a prepaid return shipping label
3. Pack the item securely in original packaging
4. Drop off at any authorized shipping location
5. Refund processed within 3-5 business days of receipt

Return Shipping

We provide prepaid return shipping labels for all eligible returns within the United States. International customers are responsible for return shipping costs, which will be deducted from their refund unless the return is due to our error.

Exceptions to Our Refund Policy

We cannot offer refunds for:

• Products returned after 30 days from delivery
• Items that show signs of use, damage, or wear
• Products returned without original packaging
• Personalized or custom-made items
• Digital downloads after 30 days from purchase
• Gift cards and store credit

Damaged or Defective Items

If you receive a damaged or defective item, we will:

• Replace the item at no additional cost, or
• Provide a full refund including original shipping
• Cover all return shipping costs

Please contact us within 7 days of delivery to report any damage or defects.

Processing Times

Digital Refunds

• Subscription refunds: 3-5 business days
• Digital product refunds: 3-5 business days

Physical Product Refunds

• Processing: 3-5 business days after we receive the return
• Credit card refunds: 5-10 business days
• PayPal refunds: 1-3 business days

Refund Methods

Refunds are issued to the original payment method used for the purchase:

• Credit card purchases: Refunded to the original card
• PayPal purchases: Refunded to your PayPal account
• Bank transfers: Refunded via ACH transfer

We cannot issue refunds to different payment methods or accounts for security reasons.

How to Request a Refund

Online

The fastest way to request a refund is through your account page where you can cancel subscriptions and initiate returns directly.

By Email

Send your refund request to info@jellyfishcrudocharbon.com with:

• Your order number or subscription ID
• Reason for the refund request
• For physical products, photos of any damage or defects

Partial Refunds

In some cases, we may offer partial refunds for:

• Items returned in less than perfect condition
• Products missing original packaging or accessories
• Returns initiated after 30 days but within reasonable time

We will always contact you before processing a partial refund to explain the reasoning and get your approval.

Gift Refunds

For gift purchases, refunds are issued to the original purchaser unless the gift recipient provides proof of the gift and specific authorization from the purchaser.

Contact Us

If you have questions about returns or refunds, or need help with the process, please contact our customer service team:

Email: info@jellyfishcrudocharbon.com
Response time: Within 1 business day

JELLYFISH COVE LLC
512 Simonton Street, Key West, FL 33040, United States