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Frequently asked questions

Quick answers to the most common questions about our recipes, subscriptions, and kitchen tools.

Subscriptions & Billing

We offer two subscription options: Monthly at $9.99/month and Annual at $59.99/year. The annual plan saves you $59.89 compared to monthly billing.

Yes, you can cancel your subscription at any time from your account page. There are no cancellation fees, and you will continue to have access until the end of your current billing period.

We offer a 30-day money-back guarantee on all subscriptions. If you are not completely satisfied within the first 30 days, we will refund your payment in full. See our refund policy for details.

We accept all major credit cards (Visa, MasterCard, American Express, Discover) and PayPal. All payments are processed securely with industry-standard encryption.

Recipes & Content

We currently have 135 tested recipes across 12 categories, from breakfast and salads to desserts and baking. Every recipe has been made at least three times in our Key West kitchen.

Yes! We write for home cooks of all skill levels. Our recipes include clear step-by-step instructions, technique notes, and timing guidance to help you succeed regardless of experience.

Our recipe collection includes many vegetarian, vegan, and gluten-free options. We clearly label dietary information, but always recommend verifying ingredients independently if you have severe allergies or restrictions.

Subscribers receive one new recipe each week as part of our Sunday kitchen journal, along with technique notes and seasonal cooking tips. We also periodically add batches of new recipes to the main collection.

Kitchen Store

Yes, we ship kitchen tools worldwide. Domestic orders typically arrive in 2-5 business days, while international orders take 7-14 business days. Shipping costs are calculated at checkout.

We offer free shipping on orders over $75 within the United States. For smaller orders and international shipments, shipping costs are calculated based on destination and package weight.

Absolutely. We accept returns on all kitchen tools within 30 days of delivery, provided they are in original, unused condition. We provide prepaid return labels for US customers. See our return policy for details.

We curate every item in our store based on actual kitchen testing. No affiliate commissions, no inflated prices, no kitchen gadgets that solve problems you don't have. You pay what we pay, plus shipping.

Technical Support

Go to our password reset page and enter your email address. We will send you instructions to create a new password within a few minutes.

Make sure you are logged in with the email address associated with your subscription. If you are still having trouble, your subscription may have expired or there may be a billing issue. Check your account page or contact us for assistance.

Try refreshing the page or clearing your browser cache. If problems persist, please email us at info@jellyfishcrudocharbon.com with details about the issue and what browser you are using.

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