We reply to every message
Questions about recipes, orders, or subscriptions? Drop us a line. We read everything and respond within one business day.
Send us a message
Other ways to reach us
info@jellyfishcrudocharbon.com
We check email throughout the day and respond within one business day.
Mailing address
512 Simonton Street, Key West, FL 33040, United States
Our kitchen and shipping headquarters.
Response times
- General inquiries: Within 1 business day
- Order issues: Within 4 hours during business hours
- Recipe questions: Within 1 business day
- Technical problems: Within 2 business days
Business hours
Monday - Friday: 9:00 AM - 5:00 PM EST
Saturday - Sunday: Closed
We are based in Key West, Florida (Eastern Time).
Frequently asked questions
Quick answers to common questions. For everything else, send us a message above.
You can cancel your subscription at any time from your account page. Your access will continue until the end of your current billing period, and you will not be charged again.
Yes, we ship kitchen tools worldwide. International shipping costs are calculated at checkout and typically take 7-14 business days for delivery.
We offer a 30-day money-back guarantee on all subscriptions and purchases. If you are not satisfied, email us for a full refund.
Go to our password reset page and enter your email address. We will send you instructions to create a new password.